User Reporting, Redux

User Reporting, part of PagerDuty's Advanced Analytics suite, has been enhanced to provide deeper insights into individual workload and team efficiency by nearly doubling its computing power and adding three new dimensions. The updated report now includes metrics like Time on Call, which tracks the total time a responder is on call, Reassignments, which measures the number of times incidents are reassigned, and Mean Time-to-Acknowledge (MTTA), which assesses the average time taken for a user to acknowledge an incident. These metrics enable managers to better understand and balance workloads, identify bottlenecks in incident response, and recognize exemplary performance by on-call engineers, thereby improving team efficiency and individual quality of life. The User Reporting tool is available on PagerDuty's Standard and Enterprise plans and is designed to optimize incident response and resource allocation within teams.