Use a Combination of Alerting Methods for the Best Result
Blog post from PagerDuty
Monitoring tools often limit alerts to email, which can be ineffective for on-call personnel. PagerDuty experts suggest using a combination of alert types, including phone, SMS, email, and push notifications, to ensure timely responses. They share methods like the "Boom-Boom-Boom In My Pants" for immediate alerts and the "Minuteman" for staggered notifications, which escalate the urgency. Other strategies include the "Otherwise Silent" and the "Let My Wife (Or Husband) Sleep" methods, focusing on minimizing disruptions while maintaining alert effectiveness. The "Trigger Happy" approach combines multiple alert types with minimal delay to ensure rapid incident acknowledgment. Users are encouraged to customize their notification settings and share their strategies in the comments.