Modernizing operational environments in IT is a critical goal for professionals in roles such as DevOps and ITOps, who often face the choice between maintaining the status quo or implementing improvements. Rather than relying on trial-and-error learning, which can be costly and disruptive, attending events like the PagerDuty Summit on September 13th offers an opportunity to learn best practices from seasoned experts. The summit will feature insights from leading organizations like Google, IBM, Splunk, Dropbox, Airbnb, and Cisco, covering topics such as post-mortem practices, incident management frameworks, cultural transformation toward efficient DevOps, and leveraging existing data for monitoring. Additionally, attendees will benefit from the knowledge of renowned industry figures like Gene Kim and Maynard Webb. The PagerDuty Summit is presented as a unique, free opportunity for IT professionals to gain valuable knowledge and advance their operational capabilities.