Twelve Key Learnings from PagerDuty People Team’s Generative AI HackWeek

PagerDuty's People HackWeek was a strategic initiative designed to explore the potential impact of generative AI on HR processes, involving a friendly competition that engaged 72% of the team, including leadership across five countries. The event, inspired by conversations between the Chief People Officer and a core group, aimed to integrate innovative thinking into HR by using a gamified approach that encouraged idea generation without writing code. The hackathon encouraged participation from diverse teams, including engineering and customer success, to brainstorm ways to improve HR workflows, resulting in 16 impressive hacks that highlighted key focus areas such as internal mobility, team collaboration, and candidate experience. By structuring the event over five days and integrating it with regular work schedules, participants were able to collaborate effectively without disrupting their daily responsibilities. The success of HackWeek has inspired plans for future iterations, with leadership reviewing and potentially resourcing standout ideas for further development, demonstrating the initiative's potential to foster ongoing innovation and collaboration within PagerDuty.