PagerDuty's introduction of Custom Fields on Incidents enhances incident management by allowing users to integrate critical data from various systems directly into incident records, thereby streamlining the resolution process. This feature helps teams quickly access essential information, reducing the need for multiple logins and minimizing human error, and can be utilized in various ways, such as assessing incident impact, syncing with ITSM data, attaching links to third-party tools, connecting regional conference bridges, and assigning incident response roles. Custom Fields enable organizations to consolidate incident management within PagerDuty, improving efficiency and clarity during incident response. Available on Business and Digital Operations plans, this feature can be accessed via web, mobile, and API, offering a centralized and customizable approach to handling incidents.