Three Teams That Can Use AIOps to Work Smarter, Not Harder

Organizations are increasingly exploring AI and generative AI to enhance efficiency, and AIOps has emerged as a practical solution for ITOps teams to reduce incidents and improve resolution times. PagerDuty AIOps offers specific benefits to Network Operation Center (NOC) teams, Major Incident Management (MIM) teams, and distributed service-owning teams by automating routine tasks and enhancing incident response through machine learning and data aggregation. NOC teams can transition from manual monitoring to automated, data-driven operations, MIM teams can streamline incident triage and resolution, and service-owning teams can reduce noise and improve customer experiences. PagerDuty AIOps, integrated with the PagerDuty Operations Cloud, claims to deliver a 400% ROI and significant reductions in incidents and mean time to resolution (MTTR), with a focus on enabling organizations to prioritize impactful work and reduce operational risks and team burnout.