The Transformers

A diverse group of industry leaders shared their experiences and plans for digital transformation, highlighting challenges such as transitioning to the public cloud, modernizing central operations, and refactoring code from monoliths to microservices. These leaders, representing sectors like technology, media, and finance, are focused on improving agility to enhance innovation in customer-facing services by adopting DevOps practices and a developer ownership model. Despite the varied contexts, all emphasize the importance of a supportive culture of collaboration and continuous learning in driving successful transformation. The narrative underscores that while tools are essential, they are insufficient without a cultural shift, echoing the sentiment that transformation is as much about changing "hearts and minds" as it is about technological advancement. PagerDuty aims to facilitate these efforts by providing products that support best practices and enable teams to operate autonomously with consistent processes, particularly in incident management and DevOps practices.