The Power of Operational Reviews

PagerDuty has launched its Analytics product, now generally available, which combines machine and human response data to offer operational insights aimed at enhancing process maturity and business outcomes. The product introduces prescriptive operational performance scorecards, developed after studying high-performing organizations, to foster a DevOps culture by encouraging best practices and improving team collaboration. These scorecards are designed to be used in regular operational reviews, facilitating informed decision-making and uncovering unnecessary operational loads. The On-Call Hand-Off Report Scorecard and Service Ops Scorecards aid in evaluating team effectiveness and technical service health, respectively, helping teams respond more efficiently to incidents by providing metrics such as interruptions and downtime. This offering, together with PagerDuty Visibility, provides a comprehensive view of machine data and incident response, enabling effective communication with stakeholders and continuous operational improvement.