The Importance of Operational Maturity and Being Application-Centric

Achieving operational maturity in IT systems is essential for organizations, encompassing consistency, reliability, resilience, and sophisticated management, design, and operation. Models, such as those from Gartner and Microsoft, define stages of operational maturity, beginning with chaotic, reactive approaches and evolving towards proactive, strategic partnerships with management that leverage IT as a competitive advantage. An application-centric approach, focusing beyond basic functionality to enhance user experience through comprehensive digital services, is pivotal in this transition. Organizations can progress from survival-focused operations to mature systems by acknowledging their current state, stabilizing infrastructure, and fostering cross-functional collaboration, ultimately transforming IT from a cost center to a source of innovation and value.