The Era of Hybrid Work Is Here: What Does it Mean for Ops Teams?

The shift towards hybrid work is becoming a permanent fixture in the global workplace, with 69% of surveyed IT and DevOps professionals believing it will persist, while only 32% think it will simplify their work. This transition is driving increased investment in IT infrastructure and collaborative tools, although it also presents challenges, such as difficulties in collaboration and increased workloads. To address these issues, organizations must foster a culture of openness, protect mental health, and recognize employee contributions, ensuring that staff feel valued to avoid attrition in a competitive job market. Successful hybrid work requires modernizing digital operations, embracing real-time and automated processes, and adapting IT support policies to meet the demands of a distributed workforce, highlighting the importance of AIOps and automation in reducing pressure on IT and DevOps teams.