Survey Findings: 2020 Hits New Heights in Digital Pressure

In 2020, the unprecedented reliance on digital services due to the global pandemic has significantly increased the pressure on ITOps and DevOps teams, who are struggling to manage the surge in unplanned work and digital incidents. A study commissioned by PagerDuty reveals that 80% of IT professionals report heightened pressure on digital services, with 53% experiencing unprecedented levels of strain in recent months. This has led to a pressure-cooker environment, with many teams focusing solely on resolving customer-impacting issues, often at the expense of their personal time and well-being, resulting in a high risk of burnout. The overwhelming demand has also stifled innovation, as teams delay or cancel projects to manage operational responsibilities. Organizations are encouraged to optimize incident response processes, balance legacy and modern tools, and leverage data for better prioritization to help relieve these pressures and enable teams to innovate effectively. PagerDuty offers solutions to address these challenges, and further insights and discussions are available through their comprehensive study and an upcoming webinar.