Summit EMEA: The New Normal and Leading Through Change

PagerDuty's inaugural virtual Summit EMEA highlighted the company's commitment to diversity, equality, and leveraging digital transformation in the face of the COVID-19 pandemic. CEO Jennifer Tejada emphasized the importance of adapting to a completely digital customer experience, building trust through digital channels, and accelerating digital initiatives with cost-cutting efficiencies. She advocated for the implementation of DevOps to foster collaboration and rapid innovation. The event also featured a fireside chat with John Porter, CEO of Telenet, who discussed the cultural and operational shifts towards agility within his organization, emphasizing trust in employees and fostering deeper customer relationships. Porter shared how Telenet is investing in community initiatives like BeCode to support diversity and provide opportunities for minority communities, highlighting the belief that diverse companies perform better. The summit offered additional sessions, including product keynotes and panels on operational efficiency, available for on-demand viewing.