In response to the challenges of managing communication during IT outages, PagerDuty has introduced the Stakeholder Engagement feature to streamline communication and coordination with business stakeholders across organizations. This feature allows stakeholders to subscribe to real-time updates through preferred channels like SMS, email, or push notifications, ensuring that they have access to a single source of truth during critical incidents. The new incident status page provides a chronological timeline of updates, aiding in reducing resolution times and easing postmortem analyses by automatically recording updates. The Stakeholder User License offers a cost-effective solution for businesses by allowing them to purchase stakeholder users at a lower price than full user licenses, with the Enterprise plan including one free stakeholder user per full user license. This initiative aims to enhance the digital delivery and coordinated response capabilities of organizations beyond the IT department. Additionally, a webinar is scheduled to further explore the benefits and use cases of the Stakeholder Engagement feature.