State & Local Technology Trends and Challenges

In the digital era, state and local government and education (SLED) agencies are increasingly leveraging technologies like 5G, cloud migration, and shared services to improve efficiency and service delivery, despite facing challenges such as budget constraints, talent shortages, and heightened cybersecurity risks. The integration of technology in educational services and Smart City initiatives highlights the transformative potential of real-time data and faster connectivity, although the majority of SLED IT spending remains allocated to maintaining aging systems. With cybersecurity attacks on the rise, these agencies struggle with adequate breach detection and risk mitigation, often hindered by limited resources and compliance obligations. Emphasizing IT modernization, automation, and cybersecurity, SLED agencies aim to maximize resource efficiency, improve service quality, and mitigate risks, with companies like PagerDuty providing support through real-time action and automation solutions.