Standing on the shoulders of giants and stumbling with them – the Amazon AWS outage’s "pain" statistics

Amazon experienced significant issues with its cloud infrastructure services, EC2, EBS, and RDS, which began around 1 am Pacific Time, affecting many internet sites and services. This outage has been a critical moment for PagerDuty, a platform used to alert operations staff about system problems, as it saw a substantial increase in alerts and events being processed. During the outage, PagerDuty routed notifications to 36% of its customer base, indicating that a significant portion of its clients experienced issues severe enough to require waking up sysadmins or engineers. Additionally, more than 10% of all operations staff across PagerDuty's customer base were alerted, suggesting extensive disruptions. The company noted that while they typically handle initial alerts, the AWS problems likely triggered comprehensive emergency responses within affected organizations. The situation led to a spike in both outgoing alerts and incoming events to PagerDuty, reflecting the broader impact of the AWS service disruptions on internet functionality.

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