See Your PagerDuty Account Clearly in 2020

PagerDuty University offers a comprehensive course titled "Managing Incident Response Teams" to improve organizational incident response processes. This popular training, initially introduced at the 2019 Summit, is being delivered across regional offices in Toronto, San Francisco, and Atlanta. The session provides an overview of the Incident Commander system, focusing on managing expectations for executive stakeholders, addressing operational challenges, and practical skills for team management. It promotes concepts such as full-service ownership, a blameless culture, and continuous improvement. Participants can practice in an interactive sandbox without the risk of triggering real incidents. The course, ideal for managers, team leads, and responders, includes a catered lunch and networking opportunities, aiming to align responder needs with executive expectations and foster proactive team health monitoring.

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