Say Goodbye to the ‘Executive Swoop and Poop’ with Status Update Notification Templates

Status Update Notification Templates by PagerDuty offer a streamlined approach for teams to communicate effectively with internal stakeholders during major incidents, reducing the disruption caused by frequent update requests, a situation colloquially termed as the 'executive swoop and poop.' These templates allow for customized and standardized communications through the use of dynamic variables that can represent various criteria like impact and service areas. The feature includes a rich text editor for formatting according to company standards and allows easy inclusion of incident details via drag-and-drop variables. This ensures that communications are consistent, efficient, and aligned with company branding, ultimately helping reduce incident resolution times and maintaining customer trust. The templates, which are available for Business and Digital Operations customers, can also be accessed and customized via API, making them adaptable for various contexts.