Resilience for an AI-Powered Future: PagerDuty’s FY26 Impact Report

PagerDuty.org's FY26 Impact Report highlights its mission to support mission-driven teams in building a resilient and sustainable future through modern, AI-first operations. With a focus on operational excellence, PagerDuty reinforces social impact by helping organizations navigate AI complexities, automate workflows, and reallocate resources toward equity and sustainability. In FY26, 650 impact customers, including nonprofits and educational institutions, utilized PagerDuty's Operations Cloud to enhance digital operations, supported by the Impact Pricing program and Technical Pro Bono initiatives. The company offered $3.1 million in product discounts and donations, achieved an 85 NPS, and invested $1.5 million in philanthropic funding to tech-driven organizations. Employee involvement played a significant role, with 80% expressing pride in the company's social impact, contributing over 6,000 volunteer hours, and supporting over 800 nonprofits. PagerDuty also made strides in environmental sustainability by achieving 100% renewable electricity sourcing and a 93% reduction in operational emissions. Collaborative efforts with partners and stakeholders aim to enhance resilience and trust in AI-powered operations, ensuring mission-driven teams can fulfill their goals and foster a better world.