Real-time Visibility for ITOps

Businesses are increasingly dependent on the Internet and IT infrastructure, making efficient IT Operations crucial to minimize the risk and impact of outages. PagerDuty has introduced the Operations Command Console and Intelligence Applications to streamline incident response and improve IT workflow orchestration for both centralized and distributed teams. These tools offer modular, configurable applications that provide insights into various IT operations areas, reducing cognitive load by converting data into actionable information and enhancing understanding of incident impact. The Operations Command Console leverages existing data to be quickly set up and customized, enabling IT teams to optimize workflows and reduce Mean Time to Recovery by visualizing incident relationships and dependencies across services. This innovation aims to minimize business impact by enhancing operational awareness and accelerating incident response.