Plentiful Uses PagerDuty to Expand Food Access with Dignity

Plentiful, a nonprofit platform launched in 2016, aims to transform food access by providing dignity, efficiency, and predictability for families experiencing food insecurity and the providers who serve them. It offers a mobile app for neighbors to locate and reserve food program visits and a digital hub for providers to manage client interactions, resulting in significant reductions in wait times and improved service management. Despite its success in aiding over 5.7 million households and scaling across 15 states, Plentiful faces challenges in maintaining a reliable platform with limited resources. By integrating with PagerDuty's technology tools and receiving an unrestricted grant, Plentiful has enhanced its infrastructure, improved system reliability, and expanded its reach. As it continues to grow, Plentiful remains committed to protecting user privacy and exploring AI applications to optimize operations without compromising dignity and accuracy. This approach aims to ensure that every neighbor can access food easily and efficiently, aligning with the organization's mission to humanize and streamline the food access system.