PagerDuty’s Ops Guides Get a Fresh New Look

PagerDuty's Community and Advocacy Team has updated its open-sourced ops guides, which offer comprehensive insights into real-time operations and incident management. These guides, designed to be tool agnostic, now include a "Next Steps" section providing concrete examples to help teams apply the concepts discussed to their specific PagerDuty setups. Covering a wide range of topics, the guides address best practices for on-call teams, automated remediation, full-service ownership, incident response, stakeholder communications, operational reviews, postmortems, retrospectives, and security training. The team encourages users to provide feedback and suggestions for improvements or new topics through their community forums or direct email.