PagerDuty’s Humble Origins

PagerDuty Co-founder Alex Solomon, in a recent interview, recounted the origins of the company alongside his fellow co-founders Andrew Miklas and Baskar Puvanathasan, inspired by his experience at Amazon during a significant transition from a monolithic to a micro-services-based architecture. This shift required engineers to become more accountable for their code, leading to the concept of "pager duty," where they would be on call to address issues arising from their work. Additionally, Solomon discussed his decision to step down as CEO to facilitate the company's growth and scalability as it expanded and considered a potential IPO, acknowledging his lack of experience at that level of operational scale.