PagerDuty’s FY25 Impact Report: Building a Better Future, Together

PagerDuty's FY25 Impact Report highlights the company's dedication to sustainable practices, inclusive policies, and responsible operations, showcasing significant progress in empowering teams globally through its AI-powered PagerDuty Operations Cloud. The report notes a 22% increase in impact customers, including nonprofits and educational institutions, who benefit from the company's technology to enhance operational resilience and respond to critical situations more effectively. PagerDuty's efforts include providing $2.2 million in product discounts, donations, and pro bono services, achieving a 90 Net Promoter Score. The company also emphasizes its commitment to sustainability, achieving 100% renewable electricity sourcing and reducing Scope 1 and 2 emissions by 90%. Furthermore, the report highlights the active volunteerism of its employees and the significant contributions made through the Employee Impact program, with 83% of employees participating in volunteer activities. PagerDuty continues to focus on building a culture of accountability and integrity, prioritizing ethical governance, data privacy, and stakeholder trust while aiming to transform critical work for mission-driven teams.