PagerDuty: We Are Always On

With the onset of COVID-19, many businesses, including PagerDuty, have transitioned to a fully remote workforce, prioritizing the health of their employees while maintaining their commitment to customers. PagerDuty, a leader in digital operations management, has long been equipped for remote work, with a globally distributed team and platform architecture designed to ensure 24/7 reliability and resilience. Their operations are supported by a distributed architecture across multiple cloud regions, allowing them to dynamically scale in response to unpredictable traffic volumes from their 12,700+ customers. They employ chaos engineering practices, like "Failure Fridays" and "Failure Anydays," to simulate and manage potential system failures, ensuring continuous service without scheduled downtime. This robust approach allows PagerDuty to uphold its Service Level Agreements, delivering reliable notifications and support to digital businesses during critical times.