PagerDuty Summit 2021 Platform Release: Digital Operations Now

PagerDuty has announced a series of product developments at their latest summit to help organizations accelerate digital transformation in the wake of the COVID-19 pandemic. The company is focusing on enhancing digital operations by introducing innovations such as PagerDuty Rundeck Actions, which facilitates real-time, role-based automation for incident response, and Dynamic Service Graph, which provides a comprehensive visualization of business and technical services. Further investments in AIOps and machine learning have led to features like Change Correlation and Outlier Incidents, aimed at improving incident management. Additionally, the soon-to-be-released PagerDuty App for Salesforce Service Cloud will integrate customer service operations, while the introduction of Round Robin Workflows ensures equitable on-call duty distribution. PagerDuty is also offering an EU Service Region for data privacy compliance and has released insights from its first State of Digital Operations Report. These innovations aim to connect and automate systems and teams, enhancing the overall customer experience and operational efficiency.