PagerDuty Service Standards helps organizations better configure services at scale

Service ownership, a key DevOps practice, is increasingly adopted by companies to enhance customer experience and align development teams with business objectives, though it presents challenges, particularly for large organizations managing numerous services. PagerDuty addresses these challenges with the introduction of Service Standards, which provide a structured framework for configuring services according to best practices, promoting consistency and accountability across teams. This initiative helps teams understand what constitutes a well-configured service, supports managers and administrators in scaling service ownership, and ultimately improves incident response and operational maturity. By offering nine configurable standards, Service Standards enable organizations to standardize service configurations, ensure services are informative and integrated, and facilitate the management of service performance data to drive accountability and show progress.