PagerDuty Named a Leader in GigaOm’s Inaugural 2023 Incident Response Platforms Radar Evaluation

Organizations increasingly reliant on digital innovation face significant risks from operational disruptions that can harm brand reputation, revenue, and customer loyalty. As the complexity of modern technology platforms grows, so does the volume of incidents and outages, prompting a need for robust incident management solutions. A survey by EMA Research indicates that many companies are experiencing more IT outages, with some believing that AIOps and automation could mitigate the impacts. GigaOm's Incident Response Platforms Radar Evaluation identified PagerDuty as a market leader, highlighting its exceptional capabilities across various criteria such as collaboration integrations, escalation policies, and mobile capabilities. PagerDuty's platform is designed to support complex, event-driven automation and orchestration, assisting IT operations, site reliability engineering, and developer teams in managing critical operations efficiently. The platform's focus on real-time, end-to-end incident management with AI and automation positions it as a key partner for organizations aiming to transform IT operations into a source of competitive differentiation.