PagerDuty's integration into the Glean MCP Directory marks a significant advancement in AI-powered incident management by enabling seamless connectivity between PagerDuty's incident data and any AI tool within an organization's stack through the standardized Model Context Protocol (MCP). This partnership allows organizations to access critical incident information and automate incident management workflows via natural-language commands, directly within their existing work environments such as chat, AI assistants, or custom agents. Over 250 customers have already adopted PagerDuty's local MCP server, with expectations for further growth following the Glean partnership. Key use cases include AI-powered incident search and summarization, automated knowledge capture for post-incident reviews, and AI agents for faster resolution, all aimed at enhancing operational efficiency and allowing teams to focus on more impactful problems. As PagerDuty continues to lead in AI-driven operations, its MCP server is easily accessible through Glean's directory and GitHub, promising to transform incident management in the AI era.