PagerDuty Introduces Dial Extensions, Clickable URLs and more!

PagerDuty has introduced several new features aimed at enhancing incident management and response efficiency. The Dial Extensions feature simplifies receiving alerts on office phones by navigating complex phone trees through the use of commas for dialing delays, thus improving accessibility. Users can now add descriptions to schedules, services, escalation policies, and user profiles, facilitating better organization and context management, although these fields are limited to 1024 characters. Additionally, URLs within incidents are now clickable, allowing for easier access to supplementary information without the need for manual copying and pasting. Furthermore, the integration of JavaScript through CORS is now live, enabling users to trigger, acknowledge, and resolve alerts directly from their browsers, showcasing a significant step towards improved user interaction and responsiveness. The team encourages feedback from users who have experienced these updates.