PagerDuty has announced a new integration with Salesforce Desk.com to enhance customer service by enabling rapid response to critical issues. This integration allows urgent customer tickets, such as those filed at unconventional hours, to trigger immediate alerts through PagerDuty, notifying on-call support staff to address the situation promptly. The integration aims to improve customer satisfaction by ensuring timely responses through features like SMS, phone, and push notifications, as well as incident escalation if needed. PagerDuty and Salesforce are enthusiastic about this collaboration, offering an easy-to-follow integration guide and encouraging users to explore the system with a trial account.