PagerDuty Helps ServiceNow Users Shift From Queued to Real-Time Digital Operations

PagerDuty is showcasing its latest ServiceNow integration for HybridOps teams at the Knowledge19 event in Las Vegas, highlighting its role as a ServiceNow Gold Technology Partner. The integration is designed to enhance real-time operations for diverse operations teams such as NOCs, central IT, DevOps, and DevSecOps by facilitating collaboration and communication through shared data and continuous improvement practices. This integration allows teams to leverage PagerDuty's incident response capabilities directly within the ServiceNow interface, promoting efficient incident management and minimizing digital disruptions without leaving familiar workflows. It features bi-directional syncing of incident data, automated escalation paths, and real-time status tracking, enabling teams to operate seamlessly and enhance digital transformation efforts. The integration supports over 300 tools and includes customizable options for user onboarding and role management, offering robust solutions for managing IT incidents, security responses, and other critical operations.

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