PagerDuty is a low-maintenance tool designed to streamline incident management, yet it benefits from governance to maximize its effectiveness. The introduction of PagerDuty Champions—a small, part-time team—ensures teams effectively use its features, thereby enhancing incident response processes without requiring full-time roles. Governance tasks include auditing schedules, monitoring key metrics, reviewing business services, and closing long-open incidents, all aimed at fostering continuous improvement and feature adoption. With minimal time investment, these efforts can significantly boost productivity, service quality, and customer satisfaction, while tools like Backstage by Spotify can centralize service management. By starting small with simple tasks like promoting feature adoption and auditing, teams can gradually build momentum toward achieving incident management excellence.