PagerDuty and Jeli connect the incident management lifecycle

Jeli, an incident management platform focused on improving on-call experiences and analyzing communication during incidents, has been acquired by PagerDuty, a leader in the incident management industry. Founded in 2019, Jeli aimed to integrate with tools like Slack and focused on the human aspect of incidents, promoting shared context and communication to drive change. With products like Narrative Builder, Cross Incident Insights, and Incident Response, Jeli has carved a niche by enabling organizations to learn from past incidents. The acquisition by PagerDuty promises to enhance the integration and value provided to their combined customer base, as both companies share a mission to continuously improve incident management practices. This partnership marks a new beginning for Jeli, offering a deeper feedback loop and expertise in managing incidents effectively.