PagerDuty and Atlassian Collaborate for Faster Incident Resolution Times

PagerDuty and Atlassian are enhancing their partnership to streamline incident resolution processes by integrating their tools, as seen with the successful launch of the PagerDuty HipChat Extension, which allows users to manage incidents directly within HipChat. Building on this positive reception, they announced a new integration between PagerDuty and JIRA Software Cloud aimed at providing a seamless experience for developers who are increasingly responsible for their code in production. This integration includes features like easy setup, one-click JIRA ticket creation from PagerDuty incidents, and linked navigation between the systems to improve efficiency and reduce resolution times. The collaboration underscores a commitment to delivering innovative solutions and improving customer experiences by aligning their products more closely, with ongoing efforts to support the developer community and enhance the incident resolution lifecycle.