Operations as Code: Operational Excellence with PagerDuty

Organizations are increasingly adopting digital transformation and cloud-native infrastructures while maintaining legacy systems, which necessitates rigorous and automated operational management akin to coding and infrastructure processes. PagerDuty addresses this need with Operations as Code, extending Infrastructure as Code (IaC) principles to operational tasks through its Terraform provider. This approach enables organizations to automate, standardize, and version-control operational procedures, thus reducing dependency on centralized teams and improving efficiency. By integrating these tasks into Continuous Integration and Continuous Deployment (CI/CD) pipelines, companies can ensure consistent and controlled deployment of changes. Operations as Code offers benefits such as reduced operational risk, improved developer experience, and enhanced Operational Excellence by minimizing outages and errors. Organizations can start implementing this approach by collaborating with PagerDuty, focusing on establishing success metrics and leveraging automation and templates for continuous improvement.