Open-Sourcing Our Incident Response Training

In 2017, PagerDuty open-sourced its Incident Response Documentation to help others avoid the initial challenges they faced, drawing on a framework used by first responders. While the original documentation was comprehensive, it was criticized for lacking detailed training methods. To address this, PagerDuty has now updated the documentation to include their Incident Response Training course, which introduces the role of the Incident Commander and is based on the training their employees receive. The course materials, including slides, notes, and a downloadable PDF, are available on the open-source site, and a recording from a 2017 event is also provided to illustrate the presentation style. This enhancement aims to serve as a practical resource for organizations looking to improve their incident response capabilities, and the updated content remains in the same GitHub repository, inviting community contributions. For those interested in more extensive training, PagerDuty University offers various programs, including private and public courses, which can be inquired about via email.