Open-Sourcing Our Incident Response Documentation

PagerDuty has open-sourced its incident response documentation, a comprehensive guide designed to help organizations efficiently manage and resolve major incidents. This documentation, developed from years of learning and refinement, outlines best practices for preparing for on-call responsibilities, handling major incidents, and conducting post-mortems. Aimed at on-call practitioners and those involved in operational incident response, it provides tools and lessons to decrease response times and improve service reliability. While some proprietary information has been omitted, the documentation remains a valuable resource under the Apache License 2.0, allowing for commercial and private use with appropriate credit. The initiative encourages community collaboration and improvement, with the documentation available on PagerDuty’s GitHub account for modification and use as a foundation for internal processes.

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