New Tech Leader Survey Reveals Why the Time for Real-Time Operations is Now

In a global survey of 700 senior IT and development decision-makers across large enterprises, it was revealed that the pressure on technical leaders to deliver seamless digital experiences is intensifying, with traditional IT operations models struggling to keep pace with modern demands. The study highlights that digital incidents are increasingly impacting both business revenue and employee morale, as many leaders admit innovation has taken a backseat to managing these issues. With 40% of organizations experiencing revenue loss due to digital incidents and 38% noting increased employee burnout, a shift towards real-time digital operations is seen as crucial. This includes adopting automation and AIOps tools to enhance productivity and reduce manual workload, with 65% believing that real-time operations can reduce IT costs and accelerate innovation. The survey underscores the need for dynamic, sustainable incident management strategies to maintain business continuity and team well-being in an era where digital reliability is paramount.