New IDC Study Highlights PagerDuty’s Multi-Million Dollar ROI

Dependence on digital business has surged, prompting organizations to adopt newer technologies like cloud and microservices to meet customer expectations for seamless access to digital services. This shift has increased the complexity of digital operations, necessitating a new approach to digital operations management that empowers teams to manage business-critical incidents effectively. PagerDuty's digital operations management platform supports this shift by offering capabilities such as machine learning for alert grouping, automated incident routing, real-time incident response, and intelligent postmortem assessments, which integrate with existing tools. An IDC study revealed that PagerDuty delivers significant business value, with customers experiencing an average annual benefit of $3.48 million, a three-year ROI of 795%, and a payback period of 2.1 months. The platform helps improve incident response lifecycles, reduces unplanned downtime by 74%, and increases productivity and innovation within DevOps and customer support teams, ultimately resulting in better revenue protection and customer experience.