NAMI Partners with PagerDuty to Deliver Critical Mental Health Resources

NAMI, the National Alliance on Mental Illness, is a leading grassroots mental health organization in the U.S. dedicated to advocacy, education, support, and public awareness for individuals and families impacted by mental illness. It offers a variety of programs, including a nationwide HelpLine that provides peer-support, information, and resource referrals, primarily staffed by volunteers. During the COVID-19 pandemic, the demand for NAMI's services surged dramatically, with an increase in HelpLine inquiries and participation in virtual support groups. Partnering with PagerDuty, NAMI utilized Impact Pricing to scale its operations, adding new volunteers and full-time staff to meet this growing demand. This collaboration has also facilitated the expansion of services, including increasing bilingual support, as part of NAMI's broader mission to eliminate mental health stigma and enhance public access to resources.