More People Are Solving Problems Faster with PagerDuty Push Notifications

PagerDuty has announced a new Mobile Incident Management app designed to improve upon its previous mobile app, which was initially a mobile website enhanced with a native wrapper to enable push notifications for iOS and Android devices. The company discovered that push notifications were rapidly gaining popularity, with 47.25% of nearly one million non-email monthly alerts being push notifications by September 2013, just eight months after the app's initial release. iOS adoption outpaced Android initially, but Android started closing the gap in recent months. Push notifications have significantly reduced the Mean Time to Repair (MTTR) for incidents, with Android users resolving incidents 122% faster and iOS users 76% faster compared to non-push methods like email, phone, or SMS. The new app provides users with quick access to incident snapshots, allowing on-call team members to efficiently manage incidents with features that enable acknowledgment, resolution, or reassignment with a single tap.