As COVID-19 cases rise globally, many companies are transitioning to remote work to minimize exposure, facing challenges in adapting operations to a distributed model. Historically, IT and engineering teams have led this transition, moving from on-site servers and physical incident "war rooms" to cloud-based infrastructure, allowing access from anywhere. PagerDuty, a leader in incident response, emphasizes effective communication for remote teams, utilizing tools like Slack and Zoom to manage real-time operations. They replace informal communication with structured channels and ensure information is documented through roles like Scribes during incidents. This approach, combining verbal and written communication, helps organizations quickly adapt to remote work while maintaining operational efficacy. With customers expecting seamless digital experiences, companies must balance communication methods to ensure minimal disruption as they navigate the pandemic's challenges.