PagerDuty commissioned an IDC business value study that found enterprise customers experienced an average three-year return-on-investment (ROI) of 731% and a payback period of just 4.3 months after implementing PagerDuty solutions. By utilizing machine learning and AI, PagerDuty helps organizations reduce alert noise, automate incident routing, and provide real-time incident awareness, facilitating efficient responses by technical and business stakeholders. The platform offers a wide range of partner integrations with monitoring, customer support, security, and service management tools. Additionally, PagerDuty supports continuous improvement through intelligent after-action assessments. IDC has also released a white paper with detailed study results and developed an ROI tool that allows organizations to calculate their potential ROI by inputting specific operational details. This tool helps enhance the accuracy of the ROI assessment, providing a personalized Business Value Snapshot for digital operations management.