June 12, 2025 Outage

In the face of complex and unpredictable digital operations, PagerDuty acknowledges the challenges faced by those managing incidents, such as the June 12 outage, which can disrupt work and expose system vulnerabilities. While AI offers potential solutions, human intervention remains crucial in addressing novel incidents. The message emphasizes the importance of maintaining digital services for both internal and external customers and encourages reflection on operational resilience. PagerDuty, with over a decade of experience in incident response, positions itself as a supportive partner, offering assistance and expertise to help businesses navigate and recover from such disruptions, while also inviting communication for future assistance in bolstering system reliability.