Leveraging cloud infrastructure is increasingly seen as essential for IT organizations to enhance responsiveness to business needs, though it introduces challenges such as minimizing downtime, cutting costs, and preventing employee burnout. As organizations transition to cloud-based systems, particularly within hybrid environments combining traditional and cloud infrastructures, implementing effective incident management solutions becomes crucial to address potential issues and ensure seamless cloud migration. Migrating to the cloud offers numerous advantages, including reduced infrastructure management, increased agility, and disaster recovery capabilities, while eliminating capital investments through subscription-based services. However, the shift requires real-time visibility and effective incident response to prevent risks and ensure continuous service availability. Ensuring cloud visibility and integrating with both modern and traditional infrastructure monitoring tools is vital for managing hybrid environments, while centralized communication platforms like Slack or HipChat can support distributed workforces by integrating incident management and enhancing collaboration. Supporting teams must be equipped with the necessary tools and processes to back developers and business units, as the added complexity of cloud migration must be reliably managed to deliver business value.