Incidents in enterprise operations are inevitable, and relying solely on chat-centered incident management tools is insufficient for handling the complexities of critical system failures. PagerDuty emphasizes the need for a comprehensive incident management platform that offers multi-channel communication and robust failover capabilities, ensuring business continuity even when primary systems fail. The platform includes features such as dedicated incident channels, guided remediation capabilities, and intelligent post-incident reviews, and it integrates seamlessly with over 700 tools across tech stacks. With its Operations Cloud, PagerDuty provides a resilient and flexible solution that supports rapid response and collaboration across web, mobile, and API interfaces, meeting enterprise-grade security and compliance standards.