The new PagerDuty and HipChat extension enhances collaboration by allowing responders to manage incidents directly from their chat window, offering improved speed and productivity for modern development and operations teams. The updated v2 HipChat extension, built from scratch, simplifies setup by eliminating the need for copying integration keys or switching between browser tabs, thus streamlining the integration process. Once configured, users receive color-coded incident updates—red for triggered, yellow for acknowledged, and green for resolved—directly in their HipChat rooms, enabling real-time monitoring and action without needing to switch to the PagerDuty web app. Responders can acknowledge or resolve incidents through the HipChat sidebar and use slash commands to update multiple incidents simultaneously, with further integrations expected to improve functionality without needing additional key setups.