Insights from PagerDuty’s 2024 State of Digital Operations Report: The Year of Action, Transformation, and AI Adoption

Organizations are navigating the dual challenge of meeting daily business needs while pursuing long-term digital transformation, as highlighted in the 2024 State of Digital Operations Report, which surveyed over 300 technical and business leaders from US-based Enterprise and upper Mid-Market companies. The report reveals a disconnect between IT and business leaders regarding their organization's operational health, with IT leaders displaying more optimism. Security and risk reduction remain top priorities, with increased investment in security solutions anticipated by 73% of respondents. Significant growth is expected in cloud infrastructure and storage investments, with a reported 16% year-over-year increase in incident volume pointing to rising operational complexity. IT operations budgets are set to increase for 57% of participants, and there is a strong focus on AI and machine learning, with 71% reporting budget growth in these areas and 76% planning to automate IT and business workflows. The report suggests downloading the full document for further insights into digital operations challenges and trends.