PagerDuty has introduced customizable incident status update notifications to address user frustration when incidents are resolved or acknowledged by others without their knowledge. This new feature allows users to be alerted when an incident is escalated, resolved, or acknowledged by another team member, which is particularly useful in multi-user escalation policies. Users can customize their notification preferences by logging into their PagerDuty account and adjusting settings in the "Status Updates" section of their profile. This enhancement aims to improve communication and efficiency by ensuring users are promptly informed about changes in incident status.