IHS Markit: Centralizing Incident Management With PagerDuty & ServiceNow

Organizations are increasingly transitioning to cloud-based systems and implementing DevOps at scale to foster innovation, which has led to more distributed applications. Customers expect seamless service regardless of the complexity behind the scenes, necessitating centralized management of teams, services, and data. Integrating IT service management tools with digital operations platforms, such as combining PagerDuty with ServiceNow, can improve incident response times by automating actions and maintaining comprehensive activity histories. IHS Markit, a company providing analytics to various sectors, exemplifies this approach by integrating PagerDuty and ServiceNow to centralize incident management, thereby accommodating the needs of both DevOps and traditional IT teams while ensuring regulatory compliance and management oversight. This integration allows for agile incident management, rapid response to incidents, and enhanced visibility across the organization, all of which are crucial for IHS Markit as it continues to expand and refine its operational model.